Privacy Policy

1. Information We Collect

• Full name, phone number, and email address
• Government ID details as required for hotel check-in
• Booking details including dates, guests, and room type
• Payment and transaction details
• Device and usage data such as IP, browser, and activity

2. How We Use Your Information

• To confirm and manage hotel bookings
• To verify guest identity at check-in
• To provide customer support
• To improve services and guest experience
• To send booking updates and offers

3. Data Sharing

We do not sell your data. Information may be shared with:

• Hotel partners for booking fulfillment
• Payment gateways for secure transactions
• Authorities when legally required

4. Data Security

We implement strong security practices to protect your data. However, no system is fully secure, and we encourage users to also protect their account and booking information responsibly.

5. Cookies

We use cookies and similar technologies to enhance user experience, remember preferences, and analyze usage patterns on our platform.

6. Third-Party Services

Our platform may include links or integrations with third-party services. We are not responsible for the privacy practices or policies of those third parties.

7. Data Retention

Data is stored only as long as necessary for business operations, guest support, legal compliance, and record-keeping requirements.

8. User Rights

You may request access to, correction of, or deletion of your personal data by contacting us through the official support channels listed below.

9. Policy Updates

This Privacy Policy may be updated from time to time. Continued use of RedCarmine Hotels’ services after updates means you accept the revised policy.