Terms & Conditions

1. Booking Eligibility

• Guests must be 18 years or older to make a reservation.
• A booking is confirmed only after successful payment or valid reservation confirmation.
• Guests must provide valid government-issued ID at check-in as per applicable hotel regulations.

2. Check-In and Check-Out

• Standard check-in and check-out timings are subject to the policy mentioned at the selected property.
• Early check-in and late check-out are subject to room availability and may involve additional charges.
• Failure to arrive within the valid booking period may result in release of the room without refund, depending on the rate plan.

3. Guest Conduct

Guests are expected to maintain proper conduct during their stay. The following are prohibited:

• Smoking in non-smoking areas
• Damage to hotel property, furniture, or equipment
• Illegal activities, disturbance, or harassment of staff or other guests
• Exceeding the permitted number of occupants in the room

RedCarmine Hotels reserves the right to deny service, remove guests from the premises, or take appropriate legal action in case of serious violations.

4. Room Usage and Visitors

• Only registered guests may occupy the room unless otherwise permitted by hotel management.
• Visitor access may be subject to hotel-specific rules, local laws, and security policies.
• The hotel may request valid ID proof for any additional guest or visitor entering the premises.

5. Personal Belongings

• Guests are responsible for safeguarding their cash, valuables, luggage, and personal belongings.
• RedCarmine Hotels shall not be held responsible for loss, theft, or damage unless required by law.

6. Pricing and Payment

• Room rates may vary based on date, demand, occupancy, offers, and availability.
• Taxes, service charges, and other applicable fees may be charged additionally unless stated otherwise.
• Bookings may require advance payment, partial payment, or payment at hotel, depending on the selected plan.

7. Cancellation and Refunds

All cancellations and refunds shall be governed by the specific Cancellation & Refund Policy applicable to the booking. Certain offers or discounted bookings may be non-refundable.

8. Hotel Operations and Service Limitations

RedCarmine Hotels may temporarily restrict or modify access to facilities, rooms, or services in case of maintenance, safety concerns, technical issues, or circumstances beyond reasonable control.

9. Platform and Website Usage

• Users must not misuse the website, booking engine, or any digital service provided by the Company.
• Any attempt to hack, disrupt, copy data, scrape content, or abuse offers is strictly prohibited.
• The Company may suspend or block access if fraudulent or suspicious activity is detected.

10. Limitation of Liability

To the extent permitted by law, RedCarmine Hotels shall not be liable for indirect, incidental, special, or consequential losses arising from use of the website, stay, booking issues, travel delays, or circumstances beyond our direct control.

11. Modification of Terms

We reserve the right to update or modify these Terms at any time. Continued use of our website or services after changes are posted shall constitute acceptance of the revised Terms.